I am having trouble linking my cartridges

Cricut cartridges have to be linked to use them with Design Space, a Gypsy device, and Craft Room (if you don't wish to have the physical cartridge present in your machine). This process is different from registering your cartridges.

You can still use cartridges without linking in older machines like the Expression, Personal, etc., which do not require a computer. Please follow the steps from the help articles below to link your cartridges to your Cricut account.

 

 

If you experience any errors while attempting to link cartridges, please select the link for your machine/software below and follow the recommended troubleshooting steps. 

 

Design Space/Explore

 

  • Cartridge already linked

    1. Has your cartridge already been linked to a Gypsy device? If so, in order to transfer cartridges from your Gypsy to your Cricut account so that you can use them in Design Space, you first have to link the Gypsy to your account through the Craft Room software. Items linked to your account through Craft Room are automatically made available in Design Space as well. For instructions on how to link your Gypsy to your account through Craft Room, please visit this help article. If your cartridge has not previously been linked to a Gypsy device, proceed to step 2. 
    2. Was your cartridge purchased used?  If so, it is possible that the former owner has already linked that cartridge to their account. Due to copyright and licensing laws and agreements, cartridges can only be linked one time, and cannot be unlinked, so we cannot guarantee that pre-owned cartridges will be able to link to your account. If your cartridge was not purchased used, proceed to step 3. 
    3. If your cartridge has not been linked to a Gypsy device, and was purchased brand new, collect a picture of your proof-of-purchase (receipt or online order confirmation) and contact Customer Care through one of the options below for assistance adding that cartridge to your account.  
  • Cartridge not recognized
    1. Clear the browser history, cache and cookies. For instructions on how to do this, click here. If this does not help, proceed to step 2.
    2. Ensure that you have completed the new machine setup process for your Explore.  If you haven't, or are unsure, you can quickly do this through the account menu (three stacked lines in the upper left corner of Design Space on a computer, or person icon in the upper left corner of the Design Space mobile app). If more is needed, proceed to step 3. 
    3. Ensure that you are attempting to complete the cartridge linking process through a desktop or laptop computer.  Cartridge linking is not available through the mobile app at this time. If you are using a computer and receiving this error, proceed to step 4. 
    4. Check to see if there is a firmware update available for your Explore machine. You can do this by clicking on the account menu (three stacked lines in the upper left corner of Design Space) and selecting Update Firmware.  Select your machine from the drop-down menu. Design Space will take several moments to detect the firmware version on your machine, and then will prompt you to update if there is an available update. If there are no updates available, proceed to step 5. 
    5. Contact Customer Care through one of the options below to find out if there is a known issue with linking that cartridge.  For instance, the first cartridge we released, George and Basic Shapes, has difficulty linking, and must be added manually by Customer Care in most cases. If there is no known issue, proceed to step 6. 
    6. Has your cartridge already been linked to a Gypsy device? If so, in order to transfer cartridges from your Gypsy to your Cricut account so that you can use them in Design Space, you first have to link the Gypsy to your account through the Craft Room software. Items linked to your account through Craft Room are automatically made available in Design Space as well. For instructions on how to link your Gypsy to your account through Craft Room, please visit this help article. If your cartridge has not previously been linked to a Gypsy device, proceed to step 7.
    7. Attempt to link another cartridge. If that cartridge does link without a problem, you now know it's not an issue with the cartridge port on the machine. Contact Customer Care through one of the options below for assistance adding the original cartridge to your account. 
    8. Was your cartridge purchased used?  If so, it is possible that the former owner has already linked that cartridge to their account. Due to copyright and licensing laws and agreements, cartridges can only be linked one time, and cannot be unlinked, so we cannot guarantee that pre-owned cartridges will be able to link to your account. If your cartridge was not purchased used. collect a picture of your proof-of-purchase (receipt or online order confirmation) and contact Customer Care through one of the options below for assistance adding that cartridge to your account.
  • "Machine already in use" error message when linking cartridges
    1. Follow the instructions found here to troubleshoot this issue. 
    2. If the error persists, please contact Customer Care through one of the options below for further assistance. 
  • Nothing happens when I try to link my cartridge
    1. Ensure that you are following the steps found here to link your cartridges.  
    2. If you still experience trouble after completing those steps, please contact Customer Care through one of the options below for further assistance. 

 

Craft Room

In Cricut Craft Room, you may receive the following errors when attempting to link cartridges: 

  • Serial number has been changed or overwritten
  • Unable to link cartridges
  • Spinning or loading when trying to link

If you receive one of these errors, select your computer from the links below and follow the recommended troubleshooting steps. 

 

  • Windows

    1. Ensure the your machine's firmware is up to date.  If you need to update your machine's firmware, follow the links below to find instructions for updating the firmware on your machine.  If the update does not help, proceed to step 2.  

    2. Ensure that you are using the most recent build of Cricut Craft Room, which is Build 187 for Windows computers. If you need to update your software, you can download the most recent version here. If the software is up to date, or updating the software does not help, proceed to step 3.
    3. Try using the machine stand-alone. If the machine recognizes cartridges, reconnect your machine to the computer and ensure that you are following the steps found here to link your cartridges in Craft Room. Be sure that you wait for Craft Room to prompt you to insert the cartridge before inserting it. If you still receive the error when following those steps, proceed to step 4. 
    4. Update machine driver using instructions found here. If updating the driver does not help, proceed to step 5.
    5. Take steps to allow Cricut Craft Room through your Antivirus software or firewall.
    6. If the error persists, please contact Customer Care through one of the options below for further assistance. 
  • Mac
    1. Ensure that you are using the most recent build of Cricut Craft Room, which is Build 193 for Mac computers. If you need to update your software, you can download the most recent version here. If the software is up to date, or updating the software does not help, proceed to step 2.
    2. Ensure the your machine's firmware is up to date.  If you need to update your machine's firmware, follow the links below to find instructions for updating the firmware on your machine.  If the update does not help, proceed to step 3.  
    3. Attempt to link a different cartridge through Craft Room. If that link is successful, you now know it's not an issue with the cartridge port on the machine. Contact Customer Care through one of the options below for assistance adding the original cartridge to your account. If the error persists when you try to link other cartridges, proceed to step 4. 
    4. Try using the machine stand-alone. If the machine recognizes cartridges, reconnect your machine to the computer and ensure that you are following the steps found here to link your cartridges in Craft Room.  Be sure that you wait for Craft Room to prompt you to insert the cartridge before inserting it.
    5. If the error persists, please contact Customer Care through one of the options below for further assistance. 

 

Cricut Gypsy 

 

  • Unable to link - Gypsy needs update: this message will appear if the cartridge is not currently in the list of available cartridges on your Gypsy.

    1. Ensure the your Gypsy's firmware is up to date. If you need to update your Gypsy's firmware, follow the instructions found here. If your firmware is up to date, or the update does not help, proceed to step 2. 
    2. Ensure that the cartridge you are trying to link is available for the Gypsy. You can find a list of available cartridges here. If the cartridge is available for the Gypsy, proceed to step 4. If the cartridge is not available for the Gypsy, you will not be able to use it with your Gypsy. You would need to use it in your machine stand-alone or with the Cricut Craft Room Software. 
    3. Attempt a Forced Content Update on the Gypsy. Then attempt to link the cartridge again. 
    4. If this does not resolve the issue for you, please contact Customer Care through one of the options below for further assistance. 
  • Unable to link cartridges - Bar scrolls but never completes
    1. Connect your Cricut machine to the Gypsy and try linking it that way. If this does not help, proceed to step 2. 
    2. Attempt a Forced Content Update on the Gypsy. Then attempt to link the cartridge again. If the issue persists proceed to step 3. 
    3. Contact Customer Care through one of the options below for assistance linking that cartridge to your account, then sync your Gypsy through Cricut Craft Room (also known as linking your Gypsy) to get that cartridge loaded to your Gypsy.  

 

Cartridges can be linked only once, and cannot be unlinked, so if your cartridge is a pre-owned one, we cannot guarantee that it can be linked to your account. You can still use those cartridges with stand-alone machines like Expression, Personal, etc.