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Craft Room - Stuck on "Checking Mat Status"

If Craft Room is stuck on "Checking mat status" when trying to cut your project, follow the trouble-shooting steps below. 

  1. Ensure that you are running the latest version of Cricut Craft Room. If not, download the latest version here. If this does not help, proceed to step 2. 
  2. Try another project. Sometimes this can be a problem with the saved project. If another project works, you will need to re-create the original project. If the issues occurs with multiple projects, proceed to step 3. 
  3. Are you using an Expression 2 or Imagine machine? If so, follow the steps found here to troubleshoot the issue.  If not using an Expression 2 or Imagine, proceed to step 4. 
  4. Uninstall both Craft Room and Adobe AIR from your computer. Once done, restart the computer.  Then reinstall Craft Room and Adobe AIR
  5. If this does not help, please contact Customer Care through one of the options below for assistance.