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Craft Room - Service Error message

If you receive a Service Error message while attempt to install or access Cricut Craft Room, follow the troubleshooting steps below. 

  1. Have you been able to use the program on this computer previously? If so, ensure that your system meets the minimum recommended system requirements for using Cricut Craft Room. If it does, proceed to step 2.
  2. Uninstall both Craft Room and Adobe AIR from your computer. Once done, restart the computer.  Then reinstall Craft Room and Adobe AIR
  3. If this does not help, please check your internet speeds to ensure that they meet the minimum requirements. Download needs to be at least 1.5 Mpbs, and Upload needs to be at least 896 Kbps. 
  4. If your internet speeds meet this requirement, and all other troubleshooting steps do not help, please contact Customer Care through one of the options below for further assistance. 

 

Interruption of Internet Service

This error may also occur if there is an interruption of internet service or if you are using a satellite internet connection (satellite internet connections can be unstable, experiencing intermittent disruptions). Attempt the following: 

  1. Delete Cookies

    • Mac Computers

      1. Close Craft Room and open Safari. 
      2. Delete any cookies containing "Cricut". 
      3. Close Safari and attempt to open Craft Room. 
      4. If the error occurs again, attempt to click "OK" to continue with the login. 
    • Windows Computers
      1. Close Craft Room and open Internet Explorer. 
      2. Delete the browser cache and cookies
      3. Close Internet Explorer and attempt to open Craft Room. 
      4. If the error occurs again, attempt to click "OK" to continue with the login. 
    • If this does not help, proceed to the next step. 
  2. Uninstall and reinstall Adobe AIR, Cricut Driver V2.01, Craft Room, Cricut Sync (if installed). Then attempt to access the program again. 
  3. If the issue persists, contact Customer Care through one of the options below for further assistance.