How can we help you today?

My Cricut machine is not cutting through my material

If your Cricut machine is not cutting all the way through your material, or is only scoring the material, choose a machine below for specific troubleshooting tips. Fortunately this issue can usually be resolved with basic troubleshooting.

 

Cricut Explore

If your Explore machine is not cutting all the way through your material, or is only scoring the material, check the following: 

  1. Make sure that the Smart Set dial is on the correct material setting.  If you have set it to "Custom," ensure that you have selected the appropriate material from the custom materials list. 
  2. Open the blade clamp and remove the blade housing from the machine. Inspect the blade and blade housing for, and remove, any debris that may be stuck to the blade, or may have worked its way up inside the blade housing, preventing the blade from swiveling properly.  Ensure that you are using a Cricut brand blade.  
  3. Open the Manage Custom Materials page through the account menu and increase the pressure for that setting by 2-4, then perform a test cut. You may need to increase the pressure settings 2-3 times by increments of 2-4 to see a change in the cut result.  
  4. Attempt cutting a different material, such as printer paper, on the appropriate dial setting for that material. Do you experience the same result? If not, it may be an issue with the original material you are attempting to cut. 
  5. Clear the cache and cookies in your browser and attempt another test cut.  If the issue persists, try a different browser (preferably Google Chrome or Mozilla Firefox).
  6. If the issue persists after steps 1-5 have been completed, please contact Customer Care through one of the options below for further assistance. 

 

Cricut Personal, Cricut Create, Cricut Cake, Cricut Cake Mini, Cricut Expression

  1. Ensure that you are using the correct cut settings.
  2. Remove the blade housing, then remove the blade and ensure that there are not any bits of paper stuck to the blade or lodged inside the blade housing. Ensure that you replace the blade housing correctly into the machine. Once clean, test your cuts again. If the blade and housing are already free from debris, or cleaning it did not help, proceed to 3. 
  3. Try an arm buoyancy test: gently press down on the black arms that surround the blade housing and then release them. Do they bounce right back up, or do they stick or rub in any way?  If they stick or rub, please contact Customer Care through one of the options below for further assistance.  If they bounce right back up when released, proceed to 4. 
  4. Increase the machine pressure settings and try your cuts again. If this does not change the cut result, proceed to 5.
  5. Increase blade depth by turning the dial at the top of the blade housing. If this does not change the cut result, proceed to 6. 
  6. Perform a Hard Reset on the machine.  If this does not help, proceed to 7.
  7. Check your machine's firmware version.  If the firmware is not up to date, perform a Firmware Update using Cricut Craft Room, a Gypsy device, or Cricut Design Studio.
  8. Retry your cuts with a new blade housing.  
  9. If the machine is still not cutting through materials, or is only scoring the paper, please contact Customer Care through one of the options below for further assistance.  

 

Cricut Expression 2, Imagine

  1. Remove the blade housing from the machine, then remove the blade and ensure that there are not any bits of paper stuck to the blade or lodged inside the blade housing.
  2. Ensure that you replace the blade housing correctly into the machine. If there were no bits of paper stuck to the blade or lodged inside the housing, proceed to 3. 
  3. Increase machine pressure settings, which are located in the project preview screen. If this does not change the result, proceed to 4. 
  4. Increase blade depth by turning the dial on the blade housing. If this does not change the result, proceed to 5. 
  5. Try an arm buoyancy test: gently press down on the black arms that surround the blade housing and then release them. Do they bounce right back up, or do they stick or rub in any way?  If they stick or rub, please contact Customer Care through one of the options below for further assistance.  If they bounce right back up when released, proceed to 6. 
  6. Attempt a Forced Firmware Update on the machine through Cricut Sync.
  7. Retry your cuts with a new blade housing.  If the issue persists, proceed to 8. 
  8. Attempt a Format and Restore on the machine through Cricut Sync. Please note that this step should only be taken if all other steps have failed to resolve the issue.  
  9. If this does not resolve the issue, please contact Customer Care through one of the options below for assistance.

 

Cricut Mini

  1. Remove the blade from the blade housing, then remove the blade and ensure that there are not any bits of paper stuck to the blade or lodged inside the blade housing. Ensure that you replace the blade housing correctly into the machine. Once clean, test your cuts again. If the blade and housing are already free from debris, or cleaning it did not help, proceed to 2.
  2. Increase the cut pressure by gently pulling the lever just above the cutting mechanism towards you. If this does not change the cut result, proceed to 3.
  3. Increase the blade depth using the dial at the top of the blade housing. The blade depth may need to be adjusted, particularly if you are trying to cut through thicker materials. If this does not change the cut result, proceed to 4.
  4. Retry your cuts with a new blade. If this does not help, proceed to 5. 
  5. Adjust/increase the Multi-Cut setting in the Cricut Craft Room cut preview screen and retry your cuts. If this does not change the cut result, proceed to 6. 
  6. Retry a cut using a new blade housing.
  7. If the machine is still only scoring or not cutting through the material, please contact Customer Care through one of the options below for assistance.