If there is a problem with a Cricut.com or Design Space order you just placed, please contact Member Care immediately via phone or live chat.
- Cricut Access purchases are non-refundable and non-transferable. However, you can cancel the auto-renewal.
- You can use only one promo code per order.
- Free shipping codes are applicable only for the continental US, via Economy shipping, or in Canada via the Fixed shipping method (minimum order amount varies with codes).
- If you get any message similar to "No shipping quotes available" while placing an order:
- Unselect the "ship to this address" box and reselect, OR
- manually input the shipping address
- Store Credits cannot be used:
- For physical items
- In Design Space
- For iOS in-App purchases
- For Android in-App purchase
- For purchasing Cricut Access
- For shipping and taxes
Always ensure that the address information entered is complete, and that your billing address matches what your credit card issuer has on file.