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Troubleshooting

Cricut Joy Machines Connection Help

Edited: August 29, 2023

Cricut Joy machines connect to your computer via a Bluetooth (wireless) connection. Below are some tips and instructions to make the connection process easy and painless. 

Select your platform below for instructions.

  1. Ensure your Cricut machine is powered on and within 10-15 feet of your computer.
  2. From your Start menu, select Settings (gear icon) and then open the Devices option.

    1-bluetooth-help.png 2-bluetooth-help.png

  3. Ensure that Bluetooth is ON and click Add Bluetooth or other device.

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  4. Select Bluetooth and wait for the computer to detect your Cricut machine. Select your machine from the list.

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  5. Your Cricut machine is now paired for Bluetooth connection!

  6. Return to Design Space and New Product Setup. Your Cricut machine should now show up as connected during setup.

Note: These steps are for Windows 10. If you have a different Windows version and need help, check out this learning plan for your machine, or contact Cricut Member Care. 

  1. Ensure your Cricut machine is powered on and within 10-15 feet of your computer.
  2. From the Apple Menu, select System Preferences and look for the Bluetooth option. 

    5-bluetooth-help.png

  3. Ensure that Bluetooth is ON and select your Cricut machine from the list of devices.

  4. Your Cricut machine is now paired for Bluetooth connection!

  5. Return to Design Space and New Product Setup. Your Cricut machine should now show up as connected during setup.

Note: Need more help? Check out this learning plan for your machine, or contact Member Care.

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