How to submit a video to Member Care

Edited: August 16, 2023

Sometimes in the course of troubleshooting a particular issue, it will be necessary to submit a video of the issue to Member Care. However, video files are often too large to send via email (i.e. 25 MB or larger).

In the event your video is too large to submit via email, follow the steps below:

1. Upload the video to a free cloud storage service such as Google Drive, DropBox™, or Microsoft OneDrive. 
2. Next, use the application's Share functionality to generate a link to your video. Make sure the file privacy setting is "Anyone with link" (or similar), as this will allow your Member Care representative to view the video.
3. Email the link to your Member Care representative. 

Select a link below to view instructions on how to upload and share your video to a free cloud storage service.