Getting connected

There are two options for connecting your Cricut machine to your computer - you can use a Bluetooth (wireless) connection, or you can use the included USB cable (where applicable*). Below are some tips and instructions to make the connection process easy and painless.

*Cricut Joy and Cricut Joy Xtra connect via Bluetooth only. 

Troubleshooting

Select an issue below for help troubleshooting Bluetooth connection: 

• General Bluetooth Connection Troubleshooting
• Cricut Bluetooth ID not shown in Bluetooth devices list - Cricut Explore 4/Cricut Maker 4
• Bluetooth Devices Discovery Issues (Windows 11)
• "Connect to Computer via Bluetooth" message (Windows AMD Ryzen chip)
• Cricut Explore 3 does not show up in list of available Bluetooth devices
• How to forget/unpair/remove a Bluetooth device

General Bluetooth Connection Troubleshooting

Most issues with getting your machine connected to Design Space via Bluetooth can be resolved with these basic steps: 

1. Unpair Cricut machine from all devices. (If you use it with Design Space on multiple devices, a connection to one of those other devices may be interfering.)
2. Unplug Cricut machine from power. 
3. Restart your computer or mobile device. 
4. Plug Cricut machine back in and power it on.
5. Move Cricut machine so it is within 15 feet (4.5 m) of your computer or mobile device.
6. Ensure computer or mobile device's Wi-Fi is on. 
7. Ensure computer or mobile device's Bluetooth is on. 
8. Make sure Design Space is updated to the latest version. 
9. Re-pair your Cricut machine to your device.
10. Re-attempt product setup or making your project.

If you need further assistance, contact Member Care. 

Cricut Bluetooth ID not shown in Bluetooth devices list - Cricut Explore 4/Maker 4

If your Cricut Explore 4 or Cricut Maker 4 machine's specific Bluetooth ID (i.e., [Explore4 - XXXX]), is not listed with Bluetooth devices on your Windows or Mac computer, it is possible the computer is displaying it as "Bluetooth Device" or "Generic" instead. Simply click "Connect" next to one of these. Once the machine is successfully connected, the list on the computer will display the proper Bluetooth ID. 

Note: If you don't see these options in your Bluetooth device list on Windows 11 ensure your computer is set to allow/discover Bluetooth. See Bluetooth Devices Discovery Issues (Windows 11)

Bluetooth Devices Discovery Issues (Windows 11)

A Windows update may affect the functionality of Bluetooth devices on Windows 11 systems. The update in question is: “2023-06 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5027231)”.

After installing this update, members may encounter difficulties in discovering or pairing Bluetooth devices, including Cricut devices and other peripherals like Bluetooth headphones. Even devices that are turned on and ready to pair may not appear as available options when attempting to add a Bluetooth device through the Windows system.

To resolve this:

1. Open open Bluetooth settings and select View more devices.
   
   
   
   
2. Then, in Bluetooth devices discovery change the setting from Default to Advanced.
   
   

"Connect to Computer via Bluetooth" message (Windows AMD Ryzen chip)

If you're connected via USB cable and encounter the “Connect to Computer via Bluetooth” screen during the setup process for Cricut Maker 3 and Cricut Explore 3 or later, this is because Design Space has detected an AMD Ryzen chip on your computer. There is a known issue with certain Windows AMD Ryzen chips that cause problems with USB connectivity. For these computers, we recommend using a Bluetooth connection for an optimal experience. Follow these steps to connect over Bluetooth. 

Note: If you're setting up a Cricut Maker 3 or Cricut Explore 3 machine using a Windows computer with an AMD Ryzen chip, we strongly recommend using a Bluetooth connection while using Design Space. If you still want to use USB as your primary connection, we recommend using this USB hub with your computer:  j5create 7-Port USB 3.0 Hub

Cricut Explore 3 does not show up in list of available Bluetooth devices

If your Cricut Explore 3 machine does not show up as an available device to pair via Bluetooth on your computer, follow the steps below to ensure Bluetooth is enabled on your machine.  

Important: If your computer is running Windows 11 and your Cricut machine does not show up as an available device to pair, you may be experiencing a Bluetooth discovery issue related to a Windows 11 update. Visit this section for assistance: Bluetooth Devices Discovery Issues (Windows 11).

1. Connect your Cricut Explore 3 to the computer via USB cable.
   
   
2. Open Command Prompt:
   • Open the Start menu or screen and type "CMD" or "Command Prompt" in the search field and select Open.
     
     
     
     
3. Once in the Command Prompt window, type:
   
   cd %HOMEPATH%\AppData\Local\Programs\"Cricut Design Space"\resources\plugins\device-common\
   
   
   
   
4. Then type:
   
    .\CricutDevice --fixbluetooth
   
   
   
   
5. Open Bluetooth settings in Devices and your Cricut Explore 3 machine will now appear.

How to forget/unpair/remove a Bluetooth device

Follow the steps below to remove/forget a Bluetooth device from your device for troubleshooting purposes.

1. Open Start menu and select Settings.
   
   
   
   
2. Open Devices option.
   
   
   
   
3. Select the device you want to remove and click Remove Device and confirm your action.
   
   

Note: The process might vary slightly based on your device and operating system version. After you remove/forget a Bluetooth device, you'll have to repeat the pairing process if you want to use it again.

Need more help? Contact Member Care.

Getting connected

There are two options for connecting your Cricut machine to your computer - you can use a Bluetooth (wireless) connection, or you can use the included USB cable (where applicable*). Below are some tips and instructions to make the connection process easy and painless.

*Cricut Joy and Cricut Joy Xtra connect via Bluetooth only. 

Troubleshooting

Select an issue below for help troubleshooting Bluetooth connection: 

• General Bluetooth Connection Troubleshooting
• Cricut Bluetooth ID not shown in Bluetooth devices list - Cricut Explore 4/Maker 4
• How to allow Bluetooth on macOS Sonoma (14) and later
• Cricut Explore 3 does not show up in list of available Bluetooth devices
• How to forget/unpair/remove a Bluetooth device

General Bluetooth Connection Troubleshooting

Most issues with getting your machine connected to Design Space via Bluetooth can be resolved with these basic steps: 

1. Unpair Cricut machine from all devices. (If you use it with Design Space on multiple devices, a connection to one of those other devices may be interfering.)
2. Unplug Cricut machine from power. 
3. Restart your computer or mobile device. 
4. Plug Cricut machine back in and power it on.
5. Move Cricut machine so it is within 15 feet (4.5 m) of your computer or mobile device.
6. Ensure computer or mobile device's Wi-Fi is on. 
7. Ensure computer or mobile device's Bluetooth is on. 
8. Make sure Design Space is updated to the latest version. 
9. Re-pair your Cricut machine to your device.
10. Re-attempt product setup or making your project.

If you need further assistance, contact Member Care. 

Cricut Bluetooth ID not shown in Bluetooth devices list - Cricut Explore 4/Maker 4

If your Cricut Explore 4 or Cricut Maker 4 machine's specific Bluetooth ID (i.e., [Explore4 - XXXX]), is not listed with Bluetooth devices on your Windows or Mac computer, it is possible the computer is displaying it as "Bluetooth Device" or "Generic" instead. Simply click "Connect" next to one of these. Once the machine is successfully connected, the list on the computer will display the proper Bluetooth ID. 

Note: If you don't see these options in your Bluetooth device list on Windows 11 or macOS Sonoma (14) (and later) computer, ensure your computer is set to allow/discover Bluetooth. See How to allow Bluetooth on macOS Sonoma (14) and later.

How to allow Bluetooth on macOS Sonoma (14) and later

If you are unable to pair your Cricut device, or it is not listed when you attempt to pair it to your computer running macOS Sonoma (14) and later, follow the instructions below to allow Cricut Design Space to use Bluetooth on your computer. 

Note: If you see your Cricut device listed in Bluetooth settings under My Devices but it shows "Not connected," the device is actually paired but is not currently in use.  

1. Navigate to System Settings. To do this, either select the System Settings icon on the Dock, or  select the Apple menu in the top left of the screen, then System Settings. 
2. Next, select Privacy & Security > Bluetooth > Applications.
3. In the area labeled "Allow applications below to use Bluetooth," toggle the switch next to Cricut Design Space ON. 
   
   
   
   
4. If your device still does not appear in the list - even as "Bluetooth Device" or "Generic" - it is possible an existing Bluetooth connection on the computer is corrupted and preventing any other Bluetooth device connection. To resolve this, remove all Bluetooth devices from the computer: 
   • Navigate to System Settings > Bluetooth.
   • In the list of My Devices, click the 'i' next to a device and choose Forget This Device. Confirm the action.
   • Complete this step for every device under My Devices. 
   • Then, attempt to pair the Cricut machine again. 

Cricut Explore 3 does not show up in list of available Bluetooth devices

If your Cricut Explore 3 machine does not show up as an available device to pair via Bluetooth on your computer, follow the steps below to ensure Bluetooth is enabled on your machine.  

1. Connect your Cricut Explore 3 to the computer via USB cable.
   
   
2. Open Terminal. To find it, open Applications > Utilities.
   
   
   
   
3. Type the following:
   
   cd /Applications/Cricut\ Design\ Space.app/Contents/Resources/plugins/device-common/
   
   
4. Then type:
   
   ./CricutDevice --fixbluetooth
   
   
5. You should then see the following screen (with your details):
   
   

5. Open Bluetooth settings in Devices and your Cricut Explore 3 machine will now appear.

How to forget/unpair/remove a Bluetooth device

Follow the steps below to remove/forget a Bluetooth device from your device for troubleshooting purposes.

1. Go to Apple Menu > System Preferences.
   
   
   
   
2. Then click Bluetooth.
   
   
   
   
3. Hover the pointer over the device you want to remove.
4. Then click the X button that appears next to the device's name.
   
   

Note: The process might vary slightly based on your device and operating system version. After you remove/forget a Bluetooth device, you'll have to repeat the pairing process if you want to use it again.

Need more help? Contact Member Care.

Getting Connected

1. Ensure your Cricut machine is powered on and within 10-15 feet of your mobile device.
2. Open Settings and then Bluetooth.
   
   
   
   
3. Ensure that Bluetooth is ON and select your Cricut machine's Bluetooth device code from the list. Your machine's Bluetooth device code is printed or engraved on your machine, near the serial number. If prompted for a PIN or pairing code, enter 0000 (Cricut Explore Air 2 or older may require this. Newer machines do not.)
4. Your Cricut machine is now paired for Bluetooth connection!
5. Return to Design Space and New Product Setup. Your Cricut machine should now show up as connected during setup.

Troubleshooting

General Bluetooth Connection Troubleshooting

Most issues with getting your machine connected to Design Space via Bluetooth can be resolved with these basic steps: 

1. Unpair Cricut machine from all devices. (If you use it with Design Space on multiple devices, a connection to one of those other devices may be interfering.)
2. Unplug Cricut machine from power. 
3. Restart your mobile device. 
4. Plug Cricut machine back in and power it on.
5. Move Cricut machine so it is within 15 feet (4.5 m) of your or mobile device.
6. Ensure mobile device's Wi-Fi is on. 
7. Ensure mobile device's Bluetooth is on. 
8. Make sure Design Space is updated to the latest version. 
9. Re-pair your Cricut machine to your device.
10. Re-attempt product setup or making your project.

If you need further assistance, contact Member Care. 

How to forget/unpair/remove a Bluetooth device

Follow the steps below to remove/forget a Bluetooth device from your device for troubleshooting purposes.

1. Open Settings > Bluetooth.
2. Click on the "i" near the device that you want to remove/forget.
3. Based on the current status of the device, you'll get the option Forget This Device.

Note: The process might vary slightly based on your device and operating system version. After you remove/forget a Bluetooth device, you'll have to repeat the pairing process if you want to use it again.

Need more help? Contact Member Care.

Getting Connected

Note: You may need to give Design Space Permission to use Bluetooth on Android 13 and above. To do this, go to:
Settings > Apps > Design Space > Permissions > Allow nearby devices.

1. Ensure your Cricut machine is powered on and within 10-15 feet of your mobile device.
2. Open Settings and then Bluetooth.
   
   
   
   
3. Ensure that Bluetooth is ON and select your Cricut machine's Bluetooth device code from the list. Your machine's Bluetooth device code is printed or engraved on your machine, near the serial number.. If prompted for a PIN or pairing code, enter 0000 (Cricut Explore Air 2 or older may require this. Newer machines do not.)
4. Your Cricut machine is now paired for Bluetooth connection!
5. Return to Design Space and New Product Setup. Your Cricut machine should now show up as connected during setup.

Note: The menu navigation may vary based on your Android device's manufacturer and Android version. Please refer to your Android device manual for more help or contact our Member Care team for assistance.

Troubleshooting

General Bluetooth Connection Troubleshooting

Most issues with getting your machine connected to Design Space via Bluetooth can be resolved with these basic steps: 

1. Unpair Cricut machine from all devices. (If you use it with Design Space on multiple devices, a connection to one of those other devices may be interfering.)
2. Unplug Cricut machine from power. 
3. Restart your mobile device. 
4. Plug Cricut machine back in and power it on.
5. Move Cricut machine so it is within 15 feet (4.5 m) of your mobile device.
6. Ensure mobile device's Wi-Fi is on. 
7. Ensure mobile device's Bluetooth is on. 
8. Make sure Design Space is updated to the latest version. 
9. Re-pair your Cricut machine to your device.
10. Re-attempt product setup or making your project.

If you need further assistance, contact Member Care.

Loss of ability to connect via Bluetooth (Google Pixel 8 Devices)

A known issue with Google Pixel 8 devices may cause Cricut Explore 4 or Cricut Maker 4 users to lose the ability to connect via Bluetooth, despite a successful connection initially. If this happens, there are two workarounds that may allow you to continue making projects from your Google Pixel 8 device.

Option 1

Go to Settings > Apps > See all apps > Tap 3 dots (top right) > Show System > Bluetooth legacy > Storage & Cache > Clear cache.

Option 2

Try resetting the Bluetooth settings on your device:

Go to Settings > System > Reset options > Reset Bluetooth & Wi-Fi

Be advised that this option will wipe all Wi-Fi and Bluetooth connections made previously; you will need to reconnect speakers, TVs, cars, Cricut machine, Wi-Fi, etc.

How to forget/unpair/remove a Bluetooth device

Follow the steps below to remove/forget a Bluetooth device from your device for troubleshooting purposes.

1. Open Settings > Bluetooth in your Android device.
   
   
   
   
2. If your Bluetooth is off, tap it to turn it on.
3. Tap the gear icon next to your Cricut machine displayed in the list.
   
   
   
   
4. Click Forget.
   
   

Note: The process might vary slightly based on your device and operating system version. After you remove/forget a Bluetooth device, you'll have to repeat the pairing process if you want to use it again.

Need more help? Contact Member Care.