Nobody likes a loud machine. If your Cricut machine makes an unusual noise, please follow the troubleshooting steps below.
If your Cricut Maker or Explore machine makes an unusual grinding noise, please proceed with the following steps to troubleshoot the issue:
- If the carriage car makes a loud noise when you push the cut button, as if the carriage car is hitting the side of the machine, please record a brief video of the issue, and contact Member Care. The agent will provide instructions on how to submit your video, or the link to the video, for the issue to be reviewed by a technician.
- If an unusual noise occurs with a new machine upon first use, please contact Member Care for assistance. If you have been able to cut successfully with the machine before, and this is a new issue, proceed to step 3.
- Ensure that you are using the power cord that came with the machine. If you are using a different brand or configuration, the voltage coming into the machine may be wrong and may result in a grinding noise. If you are using the power cord that came with your machine, please proceed to step 4.
- The pressure setting you are using may be too high. Open the Manage Custom Materials screen through the account menu, or by clicking "Edit Custom Materials" from the upper right of the cut preview after clicking "Change Material," and try reducing the pressure settings for the material you are attempting to cut by 2-4. You may need to do this 2-3 times to see a change.
- If this does not resolve the issue for you, please contact Member Care through one of the options below for further assistance.
Tip: If you are provided a grease packet by Member Care, please visit this article for the application instructions.
If your Maker or Explore Air 2 machine is louder than normal, check whether Fast Mode is engaged for cutting or writing. This option is selected on the Make screen in Design Space. If Fast Mode is not engaged, please take a video with sound of the issue and contact Member Care through one of the options below.