I am getting a 404-HTTP error message when trying to use Design Space

If you receive a 404-HTTP error when trying to access or use Design Space, follow the troubleshooting steps below to resolve the issue. 

1. At what point do you receive this message?
   • When trying to access Design Space (the canvas doesn't load) 
     • Clear the browser cache and cookies (How?)
     • If that does not help, attempt to access Design Space using a different browser, such as Google Chrome or Mozilla Firefox. 
   • When trying to cut/edit/save a project
     • This is usually a session time-out error, meaning that your Design Space session has expired.
     • Check the account menu in the upper left corner of the screen. If your name does not appear there, click there to sign in, and attempt to cut/edit/save your project again.
     • In most cases, you will need to create the project again. Saving frequently as you create your project will help to prevent loss of work.
2. If this does not resolve the issue, try using Design Space on another computer.
3. If none of this helps, please contact Member Care through one of the options below for further assistance.