My Cricut screen is displaying the wrong cartridge name

If the screen on your Cricut Personal Cutter, Create, Cake, Cake Mini, or Expression machine is displaying the wrong cartridge name when a cartridge is inserted, follow the recommended troubleshooting steps below:

1. Remove the cartridge and put it back in backward. It is possible that the stickers were improperly placed on the cartridge.
2. Does the screen show the incorrect cartridge name with all of your cartridges?
   • Yes: proceed to 3.
   • No: If the issue is with just one cartridge, and the Cricut is still showing the incorrect cartridge name after putting it in backward, contact Member Care.
3. Perform a Hard Reset on the machine.
4. If the Cricut screen continues to show the incorrect cartridge name with your cartridges, please contact Member Care for further assistance.