If you are experiencing issues with firmware updates to your Cricut machine either failing or not completing, follow the troubleshooting steps below.
- Ensure that you are attempting the firmware update using a desktop or laptop computer and that your Maker/Explore is connected to the computer via USB cable rather than Bluetooth.
- Ensure that your system meets the minimum recommended requirements for Design Space. If it does not, attempt the firmware update on another computer that does meet those requirements. If this does not help, proceed to step 3.
- Disconnect the Maker/Explore machine from the computer and turn it off. Once the machine is disconnected and off, complete a restart on the computer. Once the computer has restarted, return to Design Space and attempt the firmware update process again. If the update still stalls or does not complete, proceed to step 4.
- Attempt the update process using a different browser. If the update still stalls or does not complete, proceed to step 5.
- Try the update using another USB cable. A standard printer cable is usually the same configuration. If you do not have another USB cable to try, please contact Member Care through one of the options below for further assistance.
- If the new USB cable does not help, please contact Member Care through one of the options below for further assistance.