If you are experiencing issues with firmware updates to your Cricut machine either failing or not completing, follow the troubleshooting steps below.
- Ensure you are attempting the firmware update using a desktop or laptop computer and that your Cricut Maker or Cricut Explore is connected to the computer via USB cable rather than Bluetooth.
- Ensure your system meets the minimum recommended requirements for Design Space. If it does not, attempt the firmware update on another computer that does meet those requirements. If this does not help, proceed to step 3.
- Disconnect your Cricut Maker or Cricut Explore from the computer and power your Cricut machine off.
- Once your Cricut machine is disconnected from your computer and powered off, restart your computer.
- When your computer has restarted, return to Design Space and attempt the firmware update process again. If the update continues to stall or does not finish, proceed to step 6.
- Try the update using another USB cable. A standard printer cable is usually a match. If you do not have another USB cable to try, contact Member Care for further assistance.
- If the new USB cable does not help, contact Member Care for further assistance.