Note: Applicable for Cricut Maker, Cricut Explore, Cricut Explore Air, Cricut Explore Air 2 and Cricut Explore One.
- If the machine has no power, or only intermittent power, first ensure that the plug is secure in the power port on the machine, in the power adapter, and in the wall outlet.
- It is possible for the cutting mat to unplug the power cord and/or USB cable from the machine as it is moving through the machine during a cut.
- This is less likely to occur if the cord is not bunched up behind the machine.
- If the cord is securely inserted at all points, proceed to step 2.
- Ensure that you are using a Cricut power cord, and check the power adapter in the power cord, and make sure that the green light on the box is lit up.
- If you are not using a Cricut power cord, you can purchase one or contact Member Care for assistance. If you are already using the Cricut Explore power cord or switching to a Cricut power cord does not help, proceed to step 4.
- Try plugging the power cord into a different wall outlet (it is best not to use any spike buster). If this does not help, proceed to step 5.
- Attempt to use another Cricut power cord, in case there is an issue with your current power cord. If you do not have another Cricut power cord to try, you can purchase one or contact Member Care for assistance.
- If the power issues persist after these steps have been checked/attempted, take a brief video of the issue occurring and contact Member Care.
Important: It is important to use the same power cord that came with your machine. Cricut Maker power cords have extra current to support the USB charging port and higher cutting force. Using an Explore or Legacy power cord with your Maker machine can cause issues. However, the Maker power cords can be used with any Cricut machine (except Cricut Imagine).
Tip: You can find the different power cords from the image below. The power brick on Maker power cord is plain, whereas it has dots on Explore cords and horizontal lines on legacy ones.