If your Cricut Personal Cutter, Create, Cake, Cake Mini, or Expression machine is freezing up when cutting, please follow the recommended troubleshooting steps below to resolve the issue.
- Give the Cricut a break. Turn the Cricut off and allow it to rest for about 10 minutes each hour.
- Try using a different cartridge. If the Cricut no longer freezes during cutting with a different cartridge, please contact Member Care through one of the options below for further assistance.
- Perform a Hard Reset on the machine.
- If the Cricut continues to freeze, please contact Member Care through one of the options below for further assistance.