If your Cricut Explore or Cricut Maker machine does not cut all the way through your material or is only scoring the material, this issue can usually be resolved with some basic troubleshooting. Check the following:
- Make sure the material setting you have selected in Design Space or on your Smart Set Dial matches your material. For Cricut Explore models with a Smart Set dial (Explore Air 2 and older): if the dial is set to Custom, ensure you have selected the appropriate material from the Custom Materials list.
- Open Clamp B and remove the blade housing from your machine. Ensure you are using a Cricut brand blade. Inspect the blade and blade housing and remove any debris that may be stuck to the blade or lodged in the blade housing. Once clean, perform a test cut. If the blade and housing are already free from debris, or cleaning it did not help, proceed to step 3.
- Open the Manage Custom Materials page through the Design Space menu and increase the pressure for your material setting by 2-4, then perform a test cut. You may need to increase the pressure settings 2-3 times by increments of 2-4 to see a change in the cut result.
- Attempt cutting a different material, such as printer paper, using the appropriate setting for that material. Do you experience the same result? If not, it may be an issue with the original material you are attempting to cut.
- Replace your blade with a new Cricut brand blade. Blades can become dull with use and replacing them with a new, sharp blade often solves this issue.
- If the issue persists after steps 1-5 have been completed, contact Member Care for further assistance.