If your cut result does not match what appears on your preview in Design Space, follow the steps below to troubleshoot the issue.
- Try another project or image. Do you have the same result? If the issue only occurs with a particular project or image, you will need to create a new project or use a different image. If the issue occurs with multiple projects or images, proceed to step 2.
- If your Cricut machine is connected via Bluetooth, try connecting to your computer using the USB cable instead.
- Some projects, particularly larger projects, may have trouble cutting via Bluetooth.
- If you are already using the USB cable or switching to the USB cable does not help, proceed to step 3.
- Ensure that your system meets the recommended minimum system requirements for running Design Space.
- If your system does not meet the minimum requirements, attempt your cut on a system that does meet the requirements.
- If your system does meet the requirements, proceed to step 4.
- Access Design Space in a different internet browser, such as Google Chrome or Mozilla Firefox. Does the issue persist in other internet browsers? If so, proceed to step 5.
- Try another USB cable. A standard printer cable works too (USB 2.0 A Male to B Male).
- If the above does not resolve the issue, please contact Member Care via phone or online chat for further assistance.