There are a few reasons your cutting mat might be crooked when loaded into your Cricut machine. Check the following items to troubleshoot the issue:
- Determine if the roller bar is loose, damaged, or uneven. If the roller bar is loose, damaged, or uneven, take a photo or video of damage and contact Member Care for further assistance. If the roller bar is not loose, damaged, or uneven, proceed to step 2.
- Verify that you are using the correct mat size for your machine. If the mat size is correct, proceed to step 3.
- Ensure the mat is lined up with the guides on the machine and the edge of the mat is under the roller bar when you get ready to load it. If the mat is lined up with the guides when loading, but still loads crookedly, proceed to step 4.
- Apply light pressure when loading the mat by gently pushing the mat under the roller bar when the bar starts rolling.
Tip: Hold the bottom-center of the mat, rather than the sides or corners, and lift the bottom of the mat slightly so that the top of the mat is against, and slightly under, the rubber rings on the roller bars when loading the mat. This helps to ensure that the mat loads evenly.
If the mat is still loading crookedly, please contact Member Care for further assistance.