If the roller bars on your Cricut machine do not roll when powering the machine on or pressing the load mat button, please follow the recommended troubleshooting steps:
Applicable for:
- Cricut Personal
- Cricut Create
- Cricut Cake/Cake Mini
- Cricut Expression
Roller Bars Won't Roll on Startup
- Determine if the roller bar is loose, damaged, or uneven. If it is, take a photo or short video of the damage and contact Member Care through one of the options below for further assistance.
- Determine if the machine is in "Firmware Mode." When the Power button, Cut button, and buttons on the left of the keypad are lit up, this means that the Cricut may be in Firmware Mode. Perform a Hard Reset on the machine.
- If the roller bar is not loose, damaged, or uneven, and the Hard Reset doesn't help, please contact Member Care through one of the options below for further assistance.
Roller Bars Won’t Roll When Loading the Mat
- Determine if the roller bar is loose, damaged, or uneven. If it is, take a photo or short video of the damage and contact Member Care through one of the options below for further assistance.
- Ensure that a cartridge is loaded in the machine. The Load Mat button may not function if a cartridge is not loaded.
- Press the Unload Mat button and then press the Load Mat button again. The Cricut machine may think that a cutting mat is already loaded in the machine.
- Press the Reset All button to clear all commands and then press the Load Mat button again.
- Try using a different cartridge. If the roller bar will roll with a different cartridge, please contact Member Care through one of the options below for further assistance.
- Perform a Hard Reset on the machine.
- If the roller bars still won’t roll when loading the mat, please contact Member Care through one of the options below for further assistance.