The Power button is red & Load button is white
If the power button is steady/solid red and the Load button is white, this usually means the machine needs a firmware update visit this help article for instructions.
The Power button is red & no other button is lit
If the power button is steady/solid red and no other buttons are lit, this indicates it's a power related issue. We recommend trying another outlet or power strip. Often, the machine is getting enough power to turn on the lights but not enough to fully run the machine. First, try another power outlet or power strip. If this does not resolve the issue, follow additional troubleshooting steps in this help article.
Note: This is also applicable if your machine's power button is red and the Print Then Cut sensor light is on.
If you need further assistance, contact Member Care.