The Power button is red & Load Mat button is white
If the power button is steady/solid red and the Load Mat button is white, this usually means that the machine needs a firmware update (How to?).
The software will take several moments to detect the firmware version on your machine and prompt you for any updates. Select the option to update the machine.
The Power button is red & no other button is lit
If the power button is steady/solid red and no other buttons are lit, this indicates it's a power related issue. We recommend trying another outlet or power strip. A lot of times it may not be getting enough power to run the machine fully but is able to turn the lights on. Try the power-related troubleshooting from this help article.
Note: This is also applicable if your machine's power button is red and the Print Then Cut sensor light is on.
If you need further assistance, contact Member Care through one of the options below.