There are several variables that may cause a machine to tear through material. Fortunately, this problem can usually be resolved with some basic troubleshooting steps. If your Cricut machine is tearing or dragging through the material, check the following:
Cricut Personal, Cricut Create, Cricut Cake, Cricut Cake Mini, Cricut Expression
- Perform a Hard Reset on the machine. If this does not help, proceed to 2.
- If the blade is still dragging through your material, please contact Member Care through one of the options below for further assistance.
Cricut Expression 2, Cricut Imagine
- Remove the blade housing from the machine, then remove the blade and check for any debris inside the housing or on the blade.
- Ensure that you replace the blade housing into the machine correctly. If you did not find debris stuck to the blade or lodged inside the housing, proceed to step 3.
- Increase machine pressure settings, located on the Project Preview screen. If this does not change the result, proceed to step 4.
- Increase blade depth by turning the dial on the blade housing. If this does not change the result, proceed to step 5.
- Try an arm buoyancy test. Gently press down on the black arms that surround the blade housing and then release them. They should bounce right back up If they stick or rub in any way, please contact Member Care through one of the options below for further assistance. If they bounce right back up when released, proceed to step 6.
- Attempt a Forced Firmware Update on the machine through Cricut Sync.
- Retry your cuts with a new blade housing. If the issue persists, proceed to step 8.
- Attempt a Format and Restore on the machine through Cricut Sync. Please note that this step should only be taken if all other steps have failed to resolve the issue.
- If this does not resolve the issue, please contact Member Care through one of the options below for assistance.