Applies to Cricut Personal, Cricut Create, Cricut Cake, Cricut Cake Mini, Cricut Expression, Cricut Expression 2, and Cricut Imagine.
Nobody likes a loud machine. If your Cricut machine makes an unusual noise, please select your machine from the links below and follow the indicated steps to troubleshoot the issue:
- Cricut Expression 2
- Cricut Imagine
- Cricut Personal, Cricut Create, Cricut Cake, Cricut Cake Mini, Cricut Expression
Cricut Expression 2
- A high-pitched grating sound when carriage car moves
- Loud noise when loading the mat
- Loud noise upon startup
A high-pitched grating sound when carriage car moves
Complete a visual inspection of the machine. If any of the following are off, or not working properly, please contact Member Care for further assistance:
- Are the roller bars aligned and rolling properly?
- Is the belt taut?
- Move the carriage car slightly to the left and make sure the wheels on both sides are on the track.
Loud noise when loading the mat
- Ensure that you are using the correct size of mats for your machine.
- Ensure that the mat is loaded using the mat loading guides. The mat needs to be inserted under these guides in order to load properly.
- Try moving your machine to a different surface and load the mat again. If the machine is not fully supported, or the surface is uneven, this can cause the loading action to misalign, resulting in unusual noise.
- If you are using the correct mats, have loaded it using the guides, moved the machine to a different surface and the noise is still happening, take a brief video of the issue and contact Member Care. The agent will provide instructions to submit your video and will assist you further.
Complete a visual inspection of the machine. If any of the following are off, or not working properly, please contact Member Care for further assistance:
- Are the roller bars aligned and rolling properly?
- Is the belt taut?
- Move the carriage car slightly to the left and make sure the wheels on both sides are on the track.
Cricut Imagine
Repetitive whirring noise when trying to start up
- Contact Member Care through one of the options below for further assistance.
Cricut Personal, Cricut Create, Cricut Cake, Cricut Cake Mini, Cricut Expression
- For assistance determining if the noise you are hearing is unusual for your machine, please contact Member Care. If calling, the agent can listen to the noise through the phone line and let you know. You can also take a brief video when the noise is occurring, and then contact Member Care through any of the options below. The agent will give you instructions about how to submit the video, and assist you further.
- Perform a visual inspection to determine if physical damage could be causing the noise the machine makes during cutting:
- Is the carriage car on the track and straight?
- Is the belt loose or broken?
- If the carriage car or the belt/track are crooked, loose or broken, take a brief video when the noise is occurring, and then contact Member Care through any of the options below. The agent will give you instructions about how to submit the video, and assist you further.
- Ensure that the mat was lined up with the mat guides on the machine and loaded straight. If the mat is skewed to the left or the right, it can rub on the wall of the machine during cutting and cause the noise.
- If the machine continues to make noise during cutting, please contact Member Care through one of the options below for further assistance.
- Ensure that all cardboard packaging has been removed from around the carriage car.
- Perform a visual inspection to determine if physical damage could be causing the noise the machine makes during cutting:
- Is the carriage car on the track and straight?
- Is the belt loose or broken?
- If the carriage car or the belt/track are crooked, loose or broken, take a brief video when the noise is occurring, and then contact Member Care through any of the options below. The agent will give you instructions about how to submit the video, and assist you further.
- Contact Member Care for assistance determining if the noise you are hearing is unusual for your machine. If calling, the agent can listen to the noise through the phone line and let you know. You can also take a brief video when the noise is occurring, and then contact Member Care through any of the options below. The agent will give you instructions about how to submit the video, and assist you further.