Our Member Care team is available Monday to Friday to help you via phone and chat. You can also leave us a message anytime and we'll get back to you at the earliest.
Tip: Member Care is open on select Saturdays to help you. Scroll down to know more about our holiday coverage for 2019!
| Country | Toll-Free Number | Support Languages |
| US/Canada | 877 727 4288 | English |
| UK | 0808 101 7032 | English |
| Australia | 1800 953 076 | English |
| Belgium | 08 001 17 36 | English |
| Brazil | 0800 591 0962 | English |
| Chile | 0800 914 251 | English, Spanish |
| France | 0 805 11 86 96 | English |
| Germany | 080 0000 8389 | English |
| Italy | 800 098 380 | English |
| Malaysia | 1800 81 9073 | English |
| Mexico | 0800 266 0135 | English, Spanish |
| Netherlands | 0800 2988888 | English |
| New Zealand | 0800 463 844 | English |
| Singapore | 0800 852 6755 | English |
| Spain | 0900 998 207 | English, Spanish |
| Switzerland | 080 008 05 55 | English |
| Other* | (+1) 801 937 9075 | English |
* Not toll-free
Member Care Holiday Hours (2019)
| Holiday | Date | Day | Status | Phone (ET) | Chat (ET) |
| Thanksgiving | 28-Nov-19 | Thu | Closed | Closed | Closed |
| Black Friday | 29-Nov-19 | Fri | Open | Regular Hours | Regular Hours |
| Black Saturday | 30-Nov-19 | Sat | Open | 12p - 6p | 12p - 6p |
| 1st Sat in Dec | 7-Dec-19 | Sat | Open | 12p - 6p | 12p - 6p |
| 2nd Sat in Dec | 14-Dec-19 | Sat | Open | 12p - 6p | 12p - 6p |
| 3rd Sat in Dec | 21-Dec-19 | Sat | Open | 12p - 6p | 12p - 6p |
| Christmas Eve | 24-Dec-19 | Tue | Open | 9a - 6p | 9a - 6p |
| Christmas Day | 25-Dec-19 | Wed | Closed | Closed | Closed |
| 4th Sat in Dec | 28-Dec-19 | Sat | Open | 12p - 6p | 12p - 6p |
| New Years Eve | 31-Dec-19 | Tue | Open | 9a - 6p | 9a - 6p |
| New Years Day | 1-Jan-20 | Wed | Closed | Closed | Closed |
| 1st Sat in Jan | 4-Jan-20 | Sat | Open | 12p - 6p | 12p - 6p |
| 2nd Sat in Jan | 11-Jan-20 | Sat | Open | 12p - 6p | 12p - 6p |
Note: Both phone and chat support are not available on Sundays.