Edited: August 29, 2023
Material won't stay on mat
It is highly recommended that you use a brayer or scraper to create a firm bond with the material and mat adhesive. All mats will gradually lose stickiness with use and will eventually need to be replaced.
Machine is tearing through material
- Make sure material is secure on cutting mat. Use a brayer or scraper to create a firm bond with the material and mat adhesive.
- Make sure the blade housing is properly seated in the clamp. Open the clamp and drop the housing into the clamp. The top of the housing should sit flush with the clamp. Then close the clamp.
- If these things do not resolve the issue, contact Member Care for further assistance.
Machine didn't cut through material
- Make sure you're using the correct cut setting for your specific material.
- Make sure the blade housing is properly seated in the clamp. Open the clamp and drop the housing into the clamp. The top of the housing should sit flush with the clamp. Then close the clamp.
- If these things do not resolve the issue, contact Member Care for further assistance.