When troubleshooting machine issues with Member Care over a Zoom video call, you may need to turn off noise suppression so the agent can hear the sounds your machine makes while it operates. Noise suppression helps the call focus on voices, but it can also filter out machine sounds. Follow these steps on your device after joining the video call with Member Care.
How to turn off noise suppression in Zoom
1. Open Settings
Select settings from the bottom right corner of the video call.
2. Select Audio and video
Select Audio and video from the top of the Settings window.
3. Turn off noise suppression
If the switch is on, tap it to turn it off. If it is already off, leave it off.