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Troubleshooting

Cricut Mug Press Activation and Firmware Update Troubleshooting

Edited: September 30, 2024

Select an item below for help with Cricut Mug Press activation and firmware updates.

 

Activation troubleshooting

What's the right way to connect my press? 

  1. Connect power cord to press and power outlet
  2. Turn on press - power button will flash orange
  3. Connect USB cable to press and computer

My USB cable came unplugged during activation, or my computer says "Something unexpected happened. Check your connection and try again." 

To resume, plug the cable back in. If needed, you can restart the activation process through the Design Space menu. Select New Machine Setup > Heat Press > Cricut Mug Press. 

My computer has a USB port, but it's not configured for USB Type-A

You will need to get an adapter or borrow a computer with a USB Type-A port to activate your Cricut Mug Press. 

 

How to update firmware

Firmware updates ensure your Cricut Mug Press has the latest and greatest feature enhancements. 

What you need

  • Cricut Mug Press
  • USB cable (included in box*)
  • Compatible Windows/Mac computer with USB Type-A port
  • Design Space software

How to update

  1. Put Cricut Mug Press into Connect mode: 
    • Plug in power cord
    • Press and hold power button until Connect mode starts  (>5 seconds). Power button flashes orange when press is in Connect mode. 
    • Plug in USB cable. 
  2. Open Design Space on a compatible Windows or Mac computer. 
  3. Sign in with your Cricut ID and password. 
  4. Select the Design Space menu > Settings > Machines > Update Firmware: Start > Heat Press > Cricut Mug Press.
  5. Follow on-screen prompts to get Cricut Mug Press connected. 
  6. The software will take a few moments to detect your press, then start firmware update. You can watch the progress bar as the update proceeds. 
  7. When the update is complete, the power button will flash orange.
  8. Disconnect USB cable from press. It will power off.
  9. Power on to start using press. 

Troubleshooting

My USB cord got unplugged during firmware update, or there was some disruption during firmware update. 

No problem. Simply restart the process. You can access it through the Design Space menu > New Machine Setup > Heat Press > Cricut Mug Press. 

*I misplaced the USB cable that came in the box with my Cricut Mug Press. Can I use a different cable? 

Yes. You can use any Type-A micro-USB cable that is capable of data transfer. 

If you need further assistance, contact Member Care. 

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