Edited: September 30, 2024
If you experience an issue with your Cricut Joy or Cricut Joy Xtra machine, select an issue below for troubleshooting steps and links to more information.
Mat is bending or catching in Cricut Joy Xtra machine
Sometimes a slightly crooked load can lead to the mat catching inside the machine or bending. If one side of the mat feeds under the roller wheels before the other side does, this can cause a crooked mat load. If the mat is loaded at an angle this can also cause issues.
Slightly crooked load
A slightly crooked load can cause the mat to warp and bend. A warped or bent mat will always have problems when loading into the machine. If only one corner of the mat is bent, attempt to bend it back into place. If the whole mat is warped, use a new mat.
Bent corner
Warped mat
How to load the mat:
- Align mat against BOTH of the left guides on the machine: the guide on the door of the machine as well as the guide near the roller bar.
- Make sure the mat is between both guides on the door.
- Firmly push mat into the rollers at either side of the bar. This will help to get a straighter load.
Avoid crooked mat loads:
Material won't stay on mat
It is highly recommended that you use a brayer or scraper to create a firm bond with the material and mat adhesive. All mats will gradually lose stickiness with use and will eventually need to be replaced.
Blinking red light
A blinking red status light on the machine indicates an error with the machine, and there are a few different reasons this could happen. Visit this help article for troubleshooting steps.
Solid red light
A solid red status light on the machine indicates an error with the machine, and there are a few different reasons this could happen. Visit this help article for troubleshooting steps.
Cutting pressure issues
If your machine is tearing through your material, or if it doesn't cut all the way through, visit this help article for troubleshooting steps.
Roller bars continuously rolling
This issue can happen with Cricut Joy series machines if something is interfering with the machine sensors. Visit this help article for troubleshooting steps.
Cricut Joy Xtra machine cannot read cut sensor marks
If you receive a Print Then Cut error message stating that the machine cannot read the cut sensor marks, visit this help article for troubleshooting steps.