If Design Space for Desktop isn't loading or has a blank screen this can easily be resolved by clearing the application cache.
Important: We strongly recommend that you contact a Member Care agent to complete these steps. Completing these steps will delete all locally saved projects. Projects saved in the cloud will still be available.
- Confirm Design Space for Desktop is closed.
- Open File Explorer
- Select This PC from the left-hand pane, then select Local Disk (C:), then select the Users folder.
- Open your user folder. The name of the folder will change with every computer and user.
- Open the .cricut-design-space folder.
- Open the LocalData folder.
- Select all files within the LocalData folder, then use Shift+Delete to permanently delete those items.
- Launch Design Space for Desktop. Select View in the top left-hand corner of the system menu, then select Force Reload.
- This should resolve the issue. If further assistance is needed, please contact Member Care.
- Confirm Design Space for Desktop is closed.
- Open the Terminal. (Finder > Applications > Utilities > Terminal)
- Type in the command: defaults write com.apple.finder AppleShowAllFiles YES
- Close the Terminal. Ctrl+click on the Finder, then select Relaunch.
- In the Finder, select your hard drive in the left-hand pane.
- Select the Users folder.
- Select your user account name.
- Open the .cricut-design-space folder.
- Open the LocalData folder.
- Select all files within the LocalData folder and drag them to the Trash. Then empty the Trash.
- Launch Design Space for Desktop, then force reload the application. To force reload, select View in the top left-hand corner of the system menu, then select Force Reload.
- This should resolve the issue. If further assistance is needed, please contact Member Care.