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Troubleshooting

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Cricut Design Space iOS app Troubleshooting

If you experience any of the following issues or error messages while using the Cricut Design Space iOS app, please follow the troubleshooting steps below:

Machine Communication Error

If you receive this error message, follow these troubleshooting steps: 

  1. Save your project.
  2. Close the Cricut Design Space app.
  3. Open your phone Settings, and unpair your Cricut machine from your mobile device.  
  4. Re-pair your Cricut machine to your mobile device. 
  5. Launch the Cricut Design Space app. 
  6. Attempt to complete your project again. 

If the error persists, contact Member Care through one of the options below for further assistance. 

Error Code: 4 - Offline Content

If you receive this error message, uninstall the Cricut Design Space iOS app and the Cricut Basics App (if currently installed on your device), then reinstall it from the App Store. If the error persists, contact Member Care through one of the options below for further assistance.

Error Code -10000:

If you receive this error message, uninstall the Cricut Design Space iOS app and the Cricut Basics App (if currently installed on your device), then reinstall them from the App Store. If the error persists, contact Member Care through one of the options below for assistance.

Unsuccessful Sign In:

Apple does not allow some special characters in passwords. Therefore, if your password contains one or more of those special characters, you may have difficulty signing in on the iOS app even if you don't have trouble signing in to Design Space on a desktop or laptop computer. 

  1. If your Design Space password contains special characters (such as #; this character often causes sign-in problems), reset your password, making sure your new password does not contain special characters and attempt to sign in again. 
  2. If the issue persists, contact Member Care through one of the options below for further assistance. 

Unsuccessful Sign In - There Is No Active Session/No Internet Connection

This error can arise if the date and time on your iOS device are incorrect. 

  1. Select Okay to dismiss the message.
  2. Press the home button on the bottom of the device.
  3. Change the date and time to the correct date and time for your location.
  4. You can also enable the Set Automatically option to ensure that the date and time setting will always be correct for your location.
  5. After making the changes, restart your iOS device and try signing in again.

Send to Mat Unsuccessful:

  1. This error is sometimes caused by a particular project. Try another project. If the issue does not occur, you may need to recreate the original project. If the issue occurs with multiple projects, proceed to step 2. 
  2. Sign out of the Design Space app and back in to start a new session (if you are offline, you will need to go online to sign out without deleting any projects saved to your device). Then attempt to cut your project again. If this does not resolve the issue, proceed to step 3. 
  3. Back up any projects that you have saved to your device (a.k.a. local projects) to the cloud. To do this, go online, open a project saved to your device, select the Save icon, and choose the Save to the Cloud option. Repeat this process for any local projects you wish to keep. 
  4. Once your local projects are saved to the cloud, uninstall the Cricut Design Space iOS app, as well as the Cricut Basics app (if currently installed on your device). 
  5. Reinstall the Cricut Design Space iOS app from the App Store.
  6. If the issue persists, please contact Member Care through one of the options below for further assistance.  

Permissions Needed - Please connect to the internet:

This error generally will come up if you are offline and the app needs to verify cut permissions (i.e., you have a Cricut Access plan that just renewed, etc.). If you are offline, connect to the internet. The app will connect to our servers, verify your cut permissions, and then you can go back offline. This process generally takes a few seconds, depending on the strength and stability of your internet connection. 

If you are online when you receive this message, follow the steps below: 

  1. Sign out of the app and back in (if you are offline, you will need to go online to sign out without deleting any projects saved to your device). If this does not resolve the issue, proceed to step 2. 
  2. Back up any projects that you have saved to your device (a.k.a. local projects) to the cloud. To do this, go online, open a project saved to your device, select the Save icon, and choose the Save to the Cloud option. Repeat this process for any local projects you wish to keep. 
  3. Once your local projects are saved to the cloud, delete the Cricut Design Space iOS app and the Cricut Basics app (if currently installed on your device).
  4. Reinstall the Cricut Design Space iOS app from the App Store.
  5. If the issue persists, contact Member Care through one of the options below for further assistance. 

Permissions Needed - Unable to download your user permissions. Please restart the app:

This error occurs on an iPad or iPhone. This error might occur if the iOS did not update correctly. If you are facing this issue, please try rolling back to a prior version and check again. If the issue persists, contact Member Care through one of the options below for further assistance.

Mat Creation Error:

Sign out from the Cricut Design Space app, restart your iPad/iPhone, and sign back in to the app. If the issue persists, contact Member Care through one of the options below for further assistance.

Mat Is Black in the App:

Sign out from the Cricut Design Space app, restart your iPad/iPhone, and sign back in to the app. If the issue persists, delete the app, restart your iPad/iPhone and install the app again from the App Store.

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