For some issues, it may be necessary to uninstall the iOS app. However, if you have projects saved to your device that haven't been saved to the Cricut Cloud, uninstalling the app will also delete those projects and any images or fonts you have downloaded to the device. Offloading the app instead will preserve your saved projects and downloaded images and fonts.
Note: An internet connection is required for this process. This process will work for devices running iOS 11.3 or later.
- Select the Settings app.
- Select General.
- Scroll down to find iPhone/iPad storage.
- Scroll down to find the Cricut Design app in the list and select it. It may take a few moments for the list to populate.
- Select Offload App and confirm the selection.
- Select Reinstall App.
- Open the app and attempt your project again. If you need further assistance, contact Member Care through one of the options below.