Last updated: 09/18/2021
There are a few things to check if you receive a blank white screen when you launch Design Space for Desktop.
Design Space for Desktop v6.11 and lower are no longer supported, and you may experience a blank white screen when you launch the application.
If this does not help, see the information below.
Cricut has detected an issue related to malware that is affecting Design Space for Desktop on some Mac computers. Due to Cricut security measures, presence of this malware causes a blank white screen or "machine families not loaded" error message in Design Space for Desktop. The issue remains unresolved, regardless of troubleshooting.
Here is what we discovered:
All HTTPS traffic has been subject to MITM (man-in-the-middle) attack, and each website had a fake certificate "Go Proxy untrusted MITM proxy INC".
To verify this on your Mac computer:
- Open Safari and navigate to www.google.com.
- Click on the padlock icon.
- The following window will open. Select Show Certificate.
- If you see the information below, you are experiencing this issue.
- We found a malicious self-signed root certificate authority called "Apple" which is being trusted by the system. A list of certificates can be found in Keychain Access > Systems.
To open your computer's Keychain Access, press the following keys: Command+Space. Then search Keychain Access. Once Keychain Access is open, select System to view the list of certificates and see if the malicious self-signed certificate is listed.
If so, we suspect that there is possible malware. We also discovered that the DNS servers were bogus (194.168.x.x). We attempted scanning the system with various anti-virus apps but were unable to detect any problems.
Computers with this certificate have been compromised, and it is possible that all network traffic has been captured by the malicious third-party certificate, along with any entered passwords.
We encourage affected users to contact Apple Support for further investigation and assistance.