There is no change in the brightness level when I press the +/- buttons
There are 5 distinct levels of brightness in the BrightPad. If there is no change in brightness when you press the +/- buttons, there is a defect in the component that should adjust the brightness. Please contact Member Care for assistance.
My + or - button is stuck
Try manipulating the button by pressing it around the edges to encourage it to release. If this does not help, please contact Member Care for assistance.
I have lost the wall adapter for my BrightPad
The BrightPad power cord may be inserted into a computer USB port for power, or into any standard mobile device wall adapter. The Cricut BrightPad wall adapter can accept 100-240V ~ 50/60Hz 0.25A Max.
I get headaches when using the Cricut BrightPad
The Cricut BrightPad uses daylight-toned LEDs, and the brightness settings, from the lowest setting to the highest, are approximately 400, 1300, 2200, 3100, and 4000 lumens respectively.
Not all materials require the brightest settings, so if you are experiencing headaches or issues with eyesight when using Cricut BrightPad, we recommend adjusting the brightness level to a lower setting or taking a break periodically to allow your eyes to relax.
Ambient lighting is also a consideration. The BrightPad's higher levels of brightness are better for settings with more ambient lighting, while the lower levels of brightness are better for settings with less ambient lighting.