If you receive an error in Design Space when you try to send your project to the machine, the number following that error can help you diagnose the issue. Select the specific error message you receive from the links below, and follow the recommended troubleshooting steps.
(0):
- Reboot your computer and your machine (by powering the machine off and back on again). If you are using a Mac, ensure that you perform a Hard Reset by pressing and holding the computer power button until the screen goes black and the computer shuts down completely. Then press the power button to reboot.
- Ensure that your system meets the minimum requirements for running Design Space. If it does not, attempt your project using a computer that does meet the requirements.
- Clear your browser history, cache, and cookies, and ensure that you are using a supported browser and that it is up to date. If this does not help, proceed to the next step.
- Is the error appearing with multiple projects? If the issue is isolated to one project, that project will need to be recreated.
- If none of the preceding helps, try your cut in a different browser or on a different computer.
- Contact Member Care for assistance if none of the proceeding steps resolve the issue.
(-2):
This is a "Not Supported" error.
- Ensure that you are trying to cut with an Explore or Maker machine. Other machines are not compatible with Design Space and can cause this error to occur. If you are using a compatible machine, proceed to the next step.
- Verify that your browser is up to date; complete any needed updates. If that doesn't help, proceed to the next step.
- Try using a different browser. If this does not resolve the issue, proceed to the next step.
- Ensure that your system meets the minimum requirements for running Design Space. If it does not, try a computer that does meet the minimum requirements.
(-3), (-10), (-19)
- (-3) This is a "Device Already In Use" error.
- (-10) This is a "Device Not Open" error.
- (-19) This is a "Device Already Open" error.
Follow the steps below:
- Click the Retry or Reset Connection button to refresh the machine communication, and attempt the cut process again.
- Ensure that you have completed the New Machine Setup process. If any part of that process has been skipped, that can cause this error to occur. If you aren't sure whether or not you have completed the setup, you can refer to this help article.
- Check the color of your power button:
- Green: The Maker/Explore power button light will never be green, so if your machine power light is green, you are attempting to use Design Space with a machine with which it is not compatible. You will need to attempt your cut with an Explore/Maker machine instead.
- Solid or Steady Red: Follow the steps from this article to troubleshoot.
- Blinking or Flashing Red: Follow the steps from this article to troubleshoot.
- Blue: This means that your machine is communicating with Design Space through Bluetooth.
- White: This is the standard color for Explore power button lights. If your power button light is white:
- Connect to a different USB port on the computer.
- If you are trying to use Bluetooth instead, have your device "forget" the Cricut Bluetooth device and then pair it again.
- If that does not resolve the issue, connect to the computer via USB cable instead, and attempt your cut. If this does not help, proceed to the next step.
- Disconnect the machine from the computer and turn it off. Once the machine is disconnected and powered off, complete a restart on the computer. Reconnect the machine to the computer and wait a few moments, then open Design Space and attempt the process again. If that does not help, proceed to the next step.
- Attempt the cut using a different browser. If that does not help, proceed to the next step.
- Attempt your cut using a different USB cable. A standard printer cable is usually the right configuration, so if you do not have an extra Cricut USB cable, try a printer cable. If you do not have a printer cable, contact Member Care, who can send one to you.
- If none of this help resolves the issue, please contact Member Care for further assistance.
(-11):
This is a "Device Authentication" error.
- This can be caused by some programs running in the background, such as your backup programs (ClickFree, Kooboodle, etc.). Please terminate the program and try again.
- Ensure that your browser is up-to-date. For Google Chrome and Mozilla Firefox, you can go to Menu > Help > About section to update the browser.
(-18):
This is a "Device Timeout" error.
- Power the Maker/Explore machine off.
- Close down Design Space.
- Re-launch Design Space.
- Power the Explore machine back on and attempt your cut again.
- If the issue persists, contact Member Care for assistance.
(-21):
This is a data transmission error.
- Clear your browser history, cache, and cookies.
- Close and re-launch the browser and attempt your cut again.
- If that does not resolve the issue for you, attempt your cut using a different browser.
- If that does not help, you may be experiencing a dip in internet speeds, resulting in this error.
- Contact your Internet Service Provider for assistance addressing slow internet speeds.
This can also occur if your project contains the following:
- Score line that was changed to Print or Cut or was flattened
- To resolve, unflatten the design and detach the Score line. Select and flatten the layers for printing, then re-attach the Score line. Score lines should be attached only after Flattening.
- Writing Style font that has been changed to Print or Cut or was flattened
- To resolve, change the font style.
- Shape that is not fully enclosed (gap in cut path; lines don't match up)
- Could be caused by order of operations when grouping, attaching, and flattening. Ensure nothing in the design is grouped or attached before flattening.
(-24):
This is a "Ping Timeout" error.
- Are you having this issue with multiple projects? If the issue is isolated to one project, it could be that the project is too large, or did not save correctly. You will need to re-create the project. If the issue happens with all projects, proceed to the next step.
- Try connecting the Maker/Explore machine to the computer using another USB port on the computer.
- If you are using Bluetooth, attempt to connect via USB cable and see if the cut will complete. There may be too much data to process via Bluetooth.
- Try your cut using a different USB cable. A standard printer cable is usually the right configuration, so if you do not have an extra Cricut USB cable, try a printer cable. If you do not have a printer cable, contact Member Care, who can send one to you.
- It is possible that your internet speeds do not meet the minimum requirement. You can quickly test your internet speeds at www.speedtest.net by clicking on BEGIN TEST once that page has loaded fully. Design Space requires 2 Mbps for download, and 1.0 Mbps for Upload, minimum. If your speeds are lower than this, you will need to attempt your cut on a different network.
- If your internet speeds meet the minimum requirement, you may need to attempt your cut on a different computer.
(-32):
This is a "Firmware Not Available" error.
- Ensure that you are using a Cricut Maker or Explore machine. These are the only machines that are compatible with Design Space. If you are attempting to use a different machine with Design Space, this error will occur.
- If you are using a compatible machine, contact Member Care for assistance.
(-33):
This is an "Invalid Material Setting" error.
- Check the Smart Set Dial. If it is set to "Custom," ensure that you have selected a material from the Design Space material drop-down menu. If the dial is set to "Custom" but no material is selected, this error can occur. If your dial is not set to "Custom," proceed to the next step.
- Try using a different material setting. If it is just one specific setting that results in this error, please contact Member Care for assistance.
For any other numbered errors, please contact Member Care for assistance.