I installed Design Space for Desktop, but it is not loading.
You may have downloaded the Design Space application but just haven’t installed it yet. If that’s the case, follow these instructions to install the application. Make sure that you select the instructions for your operating system (Windows or Mac).
Once you have installed Design Space for Desktop, open it just like you would any other application on your computer. For help, see these step-by-step instructions.
I installed Design Space for Desktop, but I can't find it on my computer.
Design Space for Desktop typically shows up in the same location where you access your other desktop applications. This walkthrough shows you how to find and launch Design Space for Desktop after installing it.
I keep getting prompted to download and install Design Space for Desktop.
Once you install the desktop app, you’ll open Design Space just like you open up any other application – from your computer, not from a website. If you visit a website with a Design Space link, you may be presented with options to Open or Download the app. Select Open.
I am having trouble signing into Design Space for Desktop.
I don't see some of my saved projects.
Confirm you are connected to the internet, and be sure to save your work. Then quit and relaunch the desktop app. If you still don’t see all of your projects, contact Member Care.
I don't see some of my uploaded images.
Confirm you are connected to the internet, and be sure to save your work. Then quit and relaunch the desktop app. If you still don’t see all of your images, contact Member Care.
Design Space for Desktop seems slow.
Speed can be impacted by many factors. A Force Reload of the application may solve the problem. Confirm you are connected to the internet, and be sure to save your work. With Design Space for Desktop open, follow these steps:
- Go to the top left corner of your screen and select View
- Select Force Reload from the drop down
I see a blank white screen when I launch Design Space for Desktop.
This issue is easily resolved by clearing your application cache. Contact Member Care for assistance in troubleshooting this issue.