This article walks you through troubleshooting connection issues with Cricut StickerPix Print + Cut. Find the section that matches the connection issue you are experiencing, then follow the troubleshooting steps in order for the best results.
Cricut StickerPix Print + Cut is not listed
- Make sure Cricut StickerPix Print + Cut is powered on and ready to connect. Wait for the machine to finish starting up. The machine will stop making noise and the light will begin to pulse when it is ready to connect.
- Move your device closer to Cricut StickerPix Print + Cut. Keep your computer or mobile device within 15 ft (4.5 m) of the machine while connecting.
- Make sure Bluetooth is turned on. Check your device settings and confirm that Bluetooth is on.
- Toggle Bluetooth off and back on. In your device settings, turn Bluetooth off, wait a few seconds, then turn it back on. This resets the Bluetooth connection and allows your device to search for nearby devices again.
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Verify Cricut Design Space has permission to access nearby devices. Check your device settings and make sure Cricut Design Space has the necessary Bluetooth or nearby device permissions. Available permissions and their names may vary by device.
- Windows: Turn on Bluetooth and allow Design Space access when Windows displays a permission prompt. Confirm airplane mode is off.
- Mac: In System Settings > Privacy & Security > Bluetooth, allow Design Space to use Bluetooth. Reopen Design Space after changing permission.
- iPhone or iPad: In Settings > Privacy & Security > Bluetooth, switch the toggle on allowing Design Space to use Bluetooth. Keep Bluetooth on and reopen the app.
- Android: In Settings > Apps/Apps & Notifications > Design Space, tap Permissions and allow Bluetooth or Nearby devices. Some Android versions may also require location services for Bluetooth discovery.
- Make sure the machine is not connected to another device. If Cricut StickerPix Print + Cut is currently connected to another computer or mobile device, disconnect it before trying to connect from your current device.
- Manually pair your machine. In your device's Bluetooth settings, find and pair with Cricut StickerPix Print + Cut. Once paired, return to Cricut Design Space and try connecting again.
- Restart Cricut StickerPix Print + Cut. Turn the machine off and wait 15 seconds before turning it back on. Wait for the machine to finish starting up, then try and connect again.
- Remove Cricut StickerPix Print + Cut and reinstall Design Space. Remove Cricut StickerPix Print + Cut from your Design Space machine settings, then uninstall and reinstall Design Space. Once reinstalled, complete New Product Setup to connect your machine again.
- Check for Cricut Design Space updates. Make sure you are using the latest version of Cricut Design Space. If an update is available, install it and check for your machine again. For instructions on checking for updates, click here.
- Uninstall and reinstall Cricut Design Space. If your machine is still not listed, uninstall and reinstall Cricut Design Space. This can resolve app-related issues and may prompt your device to request any necessary permissions again.
- Contact Cricut Member Care. If you've completed these steps and your machine is still not listed, contact Cricut Member Care for additional assistance.
Cricut StickerPix Print + Cut is disconnecting
- Stay close to Cricut StickerPix Print + Cut. Keep your computer or mobile device within 15 ft (4.5 m) of the machine. Moving outside this range may cause the Bluetooth connection to drop.
- Close and reopen Cricut Design Space. Completely quit Cricut Design Space, then reopen the app and try connecting again. This starts a new app session and may help restore the connection.
- Restart Cricut StickerPix Print + Cut. Turn the machine off and wait 15 seconds before turning it back on. Wait for the machine to finish starting up, then try connecting again.
- Check for Cricut Design Space updates. Make sure you are using the latest version of Cricut Design Space. If an update is available, install it and check for your machine again. For instructions on checking for updates, click here.
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Retry New Product Setup. If Cricut Cricut StickerPix Print + Cut continues to disconnect, retry the machine setup again in Cricut Design Space.
- Mobile: Open the menu, select Machine Setup, then follow the on-screen instructions.
- Desktop: Go to Menu > Settings > Machines > New Product Setup, then follow the on-screen instructions.
- Uninstall and reinstall Cricut Design Space. If the previous steps did not resolve the issue, uninstall and reinstall Cricut Design Space, then try connecting again.
- Contact Cricut Member Care. If you've completed these steps and Cricut StickerPix Print + Cut continues to disconnect, contact Cricut Member Care for additional assistance.