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If you’re unable to set up your Cricut Maker 5, please ensure you have the most up-to-date version of Design Space application installed.

Troubleshooting

Cricut StickerPix Print + Cut firmware troubleshooting

Last Updated: October 5th, 2026

Learn how to troubleshoot firmware update issues with Cricut StickerPix Print + Cut.

During a Firmware update

  • Keep Design Space open.
  • Keep your computer or mobile device close to the machine.
  • Keep the area between your device and the machine free of obstructions.
  • Do not unplug the machine or interrupt the update.

Note: Cricut StickerPix Print + Cut may restart during the firmware update. This is normal.

Firmware update failing during initial setup

The firmware update is part of New Product Setup. If it fails, restart New Product Setup and follow each instruction in Design Space in order. Skipping a setup step may prevent the firmware update from completing.

Before trying again, make sure:

  • You started setup at cricut.com/setup or scanned the QR code included in the box.
  • You selected Cricut StickerPix Print + Cut.
  • You allowed all requested Bluetooth or nearby-device permissions.
    • If permissions were skipped or denied, uninstall and reinstall Design Space, then restart setup and allow all requested permissions.

  • You opened Door B and removed the cardboard packing piece.
      

  • The ink cartridge is installed correctly in Door C with the label facing up and locked into place.

  • The loaded material tray is inserted into the material tray slot directly below the material storage area.
     

Restart New Product Setup and try the firmware update again when prompted.

If the firmware update still does not complete:

  1. Restart the machine and Design Space. Turn Cricut StickerPix Print + Cut off and back on. Close and reopen Design Space, then restart New Product Setup.
  2. Uninstall and reinstall Design Space. Reinstall Design Space, restart New Product Setup, and try the firmware update again.
  3. Try another compatible device. Complete New Product Setup on another compatible computer or mobile device.

If the firmware update still does not complete, contact Cricut Member Care.

Firmware update failing outside initial setup

If Design Space prompts you to update firmware after your machine has already been set up and the update does not complete:

  1. Restart the machine and Design Space. Turn Cricut StickerPix Print + Cut off and back on. Close and reopen Design Space, reconnect your machine, and try the update again.
  2. Uninstall and reinstall Design Space. Reinstall Design Space, reconnect your machine, and try the firmware update again when prompted.
  3. Try another compatible device. Connect Cricut StickerPix Print + Cut to another compatible computer or mobile device and try the firmware update again.

Still need help? Contact Cricut Member Care

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