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If you’re unable to set up your Cricut Maker 5, please ensure you have the most up-to-date version of Design Space application installed.

Troubleshooting

Cricut StickerPix Print firmware troubleshooting

Last updated: October 5, 2026

Learn how to troubleshoot firmware update issues with Cricut StickerPix Print.

During a firmware update

  • Keep Design Space open.
  • Keep your computer or mobile device close to the machine.
  • Keep the area between the device and your machine free of obstructions.
  • Do not unplug the machine or interrupt the update.

Note: Cricut StickerPix Print will power off during the firmware update. When this happens power the machine back on. Then, wait for Design Space to reconnect.

 

Firmware update failing during initial setup

The firmware update is part of the New Product Setup. If it fails, restart New Product Setup and follow each instruction in Design Space in order. Skipping a setup step may prevent the firmware update from completing.

Before trying again, make sure: 

  • You started setup at cricut.com/setup or scanned the QR code included in the box.
  • You selected Cricut StickerPix Print.
  • You allowed all requested Bluetooth or nearby-device permissions.
    • If permissions were skipped or denied, uninstall and reinstall Design Space, then restart setup and allow all requested permissions.
  • The ink cartridge was installed correctly with the label facing up and locked into place.

Restart New Product Setup and try the firmware update again when prompted.

If the firmware update still does not complete:

  1. Restart the machine and Cricut Design Space. Turn Cricut StickerPix Print off and back on. Close and reopen Cricut Design Space, then complete New Product Setup again.
  2. Move closer to your Wi-Fi router or mesh device. Move Cricut StickerPix Print and your device as close as possible to your Wi-Fi router or mesh device. Keep the area between them free from walls or other obstructions when possible, then try the update again.
  3. Uninstall and reinstall Cricut Design Space. If the firmware update continues to fail, uninstall and reinstall Cricut Design Space. Once reinstalled, try New Product Setup again.
  4. Reset the Wi-Fi connection on Cricut StickerPix Print. Press and hold the Cricut StickerPix Print power button for about 7 seconds, or until all three indicator lights turn off. Once the indicator lights turn off, release the Power button, then repeat Step 1. If the firmware update still fails, continue to Step 5.
  5. Try another compatible device. Complete New Product Setup on another compatible device.

Still need help? Contact Cricut Member Care

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