This article will walk you through troubleshooting connection issues with Cricut StickerPix Print. Find the section that matches the connection issue you are experiencing, then follow the troubleshooting steps in order for the best results.
Cricut StickerPix Print is not listed when Design Space searches for devices
- Make sure Cricut StickerPix Print is powered on and ready to connect. Wait for the machine to finish starting up. The machine will stop making noise and the power light will begin to pulse when it is ready.
- Move your device closer to Cricut StickerPix Print. Keep your computer or mobile device within 15 ft (4.5 m) of the machine while connecting.
- Make sure Bluetooth is turned on. Check your device settings and confirm that Bluetooth is on.
- Toggle Bluetooth off and back on. In your device settings, turn Bluetooth off, wait a few seconds, then turn it back on. This resets the Bluetooth connection and allows your device to search for nearby devices again.
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Verify Cricut Design Space has permission to access nearby devices. Check your device settings and make sure Cricut Design Space has the necessary Bluetooth or nearby device permissions. Available permissions and their names may vary by device.
- Windows: Turn on Bluetooth and allow Design Space access when Windows displays a permission prompt. Confirm airplane mode is off.
- Mac: In System Settings > Privacy & Security > Bluetooth, allow Design Space to use Bluetooth. Reopen Design Space after changing permission.
- iPhone or iPad: In Settings > Privacy & Security > Bluetooth, switch the toggle on allowing Design Space to use Bluetooth. Keep Bluetooth on and reopen the app.
- Android: In Settings > Apps/Apps & Notifications > Design Space, tap Permissions and allow Bluetooth or Nearby devices. Some Android versions may also require location services for Bluetooth discovery.
- Make sure the machine is not connected to another device. If Cricut StickerPix Print is currently connected to another computer or mobile device, disconnect it before trying to connect from your current device.
- Restart Cricut StickerPix Print. Turn the machine off and wait 15 seconds before turning it back on. Wait for the machine to finish starting up, then try and connect again
- Check for Cricut Design Space updates. Make sure you are using the latest version of Cricut Design Space. If an update is available, install it and check for your machine again. For instructions on checking for updates, click here.
- Uninstall and reinstall Cricut Design Space. If your machine is still not listed, uninstall and reinstall Cricut Design Space. This can resolve app-related issues and may prompt your device to request any necessary permissions again.
- Contact Cricut Member Care. If you've completed these steps and your machine is still not listed, contact Cricut Member Care for additional assistance. You can find contact information here.
Cricut StickerPix Print shows as disconnected during setup, when selecting Make / Go, or between prints
- Stay close to Cricut StickerPix Print. Keep your computer or mobile device within 15 ft (4.5 m) of the machine. Moving outside this range may cause the Bluetooth connection to drop.
- Keep your machine and device close to the router. Move Cricut StickerPix Print and your computer or mobile device closer to the Wi-Fi router while connecting.
- Close and reopen Cricut Design Space. Completely close Cricut Design Space, then reopen the app and try connecting again. This starts a new app session and may help restore the connection.
- Restart Cricut StickerPix Print. Turn the machine off and wait 15 seconds before turning it back on. Wait for the machine to finish starting up, then try connecting again.
- Check for Cricut Design Space updates. Make sure you are using the latest version of Cricut Design Space. If an update is available, install it and try connecting again. For instructions on checking for updates, click here.
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Retry New Product Setup. If Cricut StickerPix Print continues to disconnect, retry the machine setup again in Cricut Design Space.
- Mobile: Open the menu, select Machine Setup, then follow the on-screen instructions.
- Computer: Go to Menu > Settings > Machines > New Product Setup, then follow the on-screen instructions.
- Uninstall and reinstall Cricut Design Space. If the previous steps did not resolve the issue, uninstall and reinstall Cricut Design Space, then try connecting again.
- Contact Cricut Member Care. If you've completed these steps and Cricut StickerPix Print continues to disconnect, contact Cricut Member Care for additional assistance. You can find contact information here.
The Wi-Fi connection does not finish
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Check your Wi-Fi password. Make sure you entered the correct password for your Wi-Fi network. If needed, verify the password by connecting to the network from your device.
- Check the Wi-Fi light. If it is solid but Design Space does not show the connection, close and reopen Design Space, then try again.
- Make sure you are using a compatible Wi-Fi network. Cricut StickerPix Print requires a secure, private 2.4 GHz Wi-Fi network. Do not use a 5 GHz-only network or a guest, hotel, retail, or public network that requires you to sign in through a browser.
- Keep your machine and device close to the router. Move Cricut StickerPix Print and your computer or mobile device closer to the Wi-Fi router while connecting.
- Make sure your device stays connected to the same network. Keep your computer or mobile device connected to the same Wi-Fi network you selected for Cricut StickerPix Print until setup is complete.
- Close and reopen Cricut Design Space. Completely close Cricut Design Space, then reopen the app and try connecting to Wi-Fi again.
- Restart Cricut StickerPix Print. Turn the machine off and wait 15 seconds before turning it back on. Wait for the machine to finish starting up, then try connecting to Wi-Fi again.
- Restart Machine Setup. If the Wi-Fi connection still does not finish, restart Machine Setup in Cricut Design Space and follow the on-screen instructions to reconnect your machine.
- Uninstall and reinstall Cricut Design Space. Uninstall and reinstall Cricut Design Space. This can resolve app-related issues and may prompt your device to request any necessary permissions again.
- Restart your Wi-Fi router. If Cricut StickerPix Print still cannot connect, restart your router. Wait for the Wi-Fi network to become available again, reconnect your device, then retry setup.
- Contact Cricut Member Care. If you've completed these steps and Cricut StickerPix Print still cannot connect to Wi-Fi, contact Cricut Member Care for additional assistance. You can find contact information here.
Note: If you are unsure whether your Wi-Fi network supports 2.4 GHz, contact your internet service provider or router manufacturer for assistance.